Delivery and Returns
There is only one delivery charge per order, irrespective of number of items.
We provide a 'no signature required' service on all our deliveries, so there's no need to wait in for your order. We can also provide timed delivery slots on local deliveries, please call 01276 855600 if you require this service.
If you are in any doubt about how long your order will take to arrive or how much it will cost, please do not hesitate to contact us.
Trampolinesparesdirect, Trampolinenets.co.uk and Trampolinepads.co.uk are all part of the Capital Play Ltd group of companies.
Need help with your return? Feel free to give us a call on 01276 855600
Delivery - UK
Delivery - Europe Mainland
Delivery - Outside Europe Mainland and Rest of World
USA & Canada
Shipping costs vary to the USA & Canada depending on consignment weight & shipping location. Please contact us for a quote. You are however able to place an order on the website - we will then contact you to take payment for the shipping cost. The UK VAT tax is automatically deducted from price of the trampoline, so you save 20% tax, almost entirely offsetting this shipping cost.
We're happy to deliver to other countries outside mainland Europe. This will require a special delivery quotation and we have a number of specialist carriers to provide the best price for you. Please contact us on 0044 1276 855600 or email email@example.com.
We will also be able to deduct the VAT from our published prices if you're a non-EU country.
We're also happy to liaise with your UK freight forwarders for onward shipment outside Europe. In this case, please submit your order in the normal way with your freight forwarders details in the 'Delivery Address' field. We'll contact your freight forwarders to ensure that all paperwork is completed correctly. If you have any queries please call us or email us.
Please note: Capital Play cannot be held responsible for any local taxes or duties that may or may not occur when the goods arrive in the desination country. These costs (if any) are the responsibility of the customer.
Delivery - FAQs
Can I specify a date for delivery?
If there is a specific date on which you would like your order delivered, please state this when placing your order. We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.
Do I need to be in to receive my order? You can request to have your order left without signature, or to have the order left with a neighbour. Please specify clearly when placing your order where you would like your order left or call us on 01276 855600 having placed your order.
Please Note: All goods are left at your risk - we cannot take responsibility for goods that are subsequently stolen or damaged. Our overnight carriers (UK Mail and Nightfreight) will always be as accommodating as possible, but as with all carriers, they are only obligated to leave goods at the front of a house i.e. in a porch, on the driveway or in a garage.
In practice, they will normally leave goods through a side gate or down the side of a house, but depending on the size of the goods and ease of access, this may not always be possible. Please be as specific as possible as to where you would like the goods left i.e. specify a house name or number if you would like your order left with neighbours.Can I collect my order?
Yes you can. Most of the items we sell are held in stock and available for collection from our Surrey Display site, which is in Chobham, near Woking, Surrey. If ordering online out of office hours please choose "Collect In Store" at the Checkout and state when you would like to collect, and we will call to confirm we have received your collection note. Should you have any questions on collection or how to find us please call us on 01276 855600
Returns, Cancellations and Delivery Policy
We take great care to ensure that all items that we sell are of high quality and want you to be fully satisfied with your shopping experience however occasionally you may wish to return an item to us. Please take a note of our returns policy below and then print and complete the returns form and include this along with your returned item
- Items should be returned to us unused, 100% clean and in a fully re-saleable condition within one month of their purchase.
- Refunds and exchanges cannot be processed where goods are returned in an un-saleable condition.
- Photographic evidence of items returned in an un-saleable condition will be provided to buyers where necessary.
- Please return items back to us in their original packaging wherever possible.
- Include a completed returns form with you return (below).
- You are responsible for your own return costs unless the item is faulty.
- We recommend that a tracked service is used for sending returns.
- All items are thorougly inspected on return and refunds and exchanges are processed as per your instructions following inspection.
- Refunds where requested are for the original purchase cost of the product. Shipping costs are not refunded unless the item is faulty.
Many customers return their items back to us via Royal Mail. We also recommend the service from Pacels2Go where you can book collections for your return at competitive prices from a range of different couriers. The weights and dimension of your return are printed on the outside of many of the boxes that we originally sent to you.
Please note that your right to cancel does NOT apply to special order, custom made or bespoke products such as wooden climbing frames and in-ground trampolines.
Join the funBe the first to hear about our latest offers and new products