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Delivery and Returns
 

We provide a 'no signature required' service on all our deliveries, so there's no need to wait in for your order. We can also provide timed delivery slots on local deliveries, please call 01276 855600 if you require this service.

Some items are directly dispatched from our suppliers - this means that delivery times may differ from those stated below. However delivery times are detailed against each product and you will also be informed of the expected delivery dates and costs at checkout.

If you are in any doubt about how long your order will take to arrive or how much it will cost, please do not hesitate to call us on 01276 855600 or email at sales@capitalplay.co.uk

 
 Delivery Options & Costs
 
UK Mainland
Standard Delivery 2 - 3 Days  £4.95
Guaranteed Next Working Day (for orders placed before 2pm)  £7.95
Saturday Delivery. (Cost is determined by weight and will be shown at checkout - if in doubt call 01276 855600)
Light Items (such as bikes, trikes, trampoline nets)  £19.95
Heavy Items (such as trampolines, complete enclosures)  £69.95
Collect in Store  FREE

 
Scottish Highlands and North of Scotland. Postcodes: AB, IV1 - 40, 50, 52 - 54, 63, KW1 - 14, PA21 - 40, PH4-41, 45 - 50
Standard Delivery 3 - 5 Days  £14.95
Sorry, we are unable to deliver to these postcodes due to excessive delivery surcharges from our couriers:
HS, IV41 - 49, IV51, IV55 - 56, KA27 - 28, KW15 - 17, PA20, PA41 - 78, PH42 - 44 and ZE
   
Isle of Mann & Channel Islands
Standard Delivery 3 - 5 Days (only available on light Items such as bikes, trikes, trampoline nets)
Isle of Mann  £14.95
Channel Islands  £14.95

 
Northern Ireland & Eire
Standard Delivery 3 - 5 Days (only available on light Items such as bikes, trikes, trampoline nets)
Northern Ireland  £14.95
Eire  £16.95

 
Europe
Standard Delivery (only available on light Items such as bikes, trikes, trampoline nets). Zone 1: 3 - 5 Days, Zone 2: 5 - 7 Days
Zone 1: Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands  £33.95
Zone 2: Austria, Czech Republic, Finland, Hungary, Poland, Portugal, Slovakia, Slovenia, Spain & Sweden  £38.95


 Outside Europe  
Although we do not ship as standard outside the countries listed above, we're very happy to liaise with your UK freight forwarders for onward shipment outside Europe. Please submit your order in the normal way with your freight forwarders details in the 'Delivery Address' field. We'll contact your freight forwarders to ensure that all paperwork is completed correctly. If you have any queries please call us or email sales@capitalplay.co.uk.
 
 
 Delivery FAQ's
 
Can I specify a date for delivery?
If there is a specific date on which you would like your order delivered, please state this when placing your order. We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.

Do I need to be in to receive my order?
You can request to have your order left without signature, or to have the order left with a neighbour. Please specify clearly when placing your order where you would like your order left or call us on 01276 855600 having placed your order.
Please Note:  All goods are left at your risk - we cannot take responsibility for goods that are subsequently stolen or damaged. Our overnight carriers (UK Mail and Nightfreight) will always be as accommodating as possible, but as with all carriers, they are only obligated to leave goods at the front of a house i.e. in a porch, on the driveway or in a garage. In practice, they will normally leave goods through a side gate or down the side of a house, but depending on the size of the goods and ease of access, this may not always be possible. Please be as specific as possible as to where you would like the goods left i.e. specify a house name or number if you would like your order left with neighbours

Can I collect my order?
Yes you can. Most of the items we sell are held in stock and available for collection from our Surrey Display site, which is in Chobham, near Woking, Surrey. If ordering online out of office hours please choose "Collect In Store" at the Checkout and state when you would like to collect, and we will call to confirm we have received your collection note. Should you have any questions on collection or how to find us please call us on 01276 855600
 
 
 Returns, Cancellations and Refunds Policy
 

We take great care to ensure that all items that we sell are of high quality. Should the goods that you order be faulty, you can, upon giving us an explanation of the fault, return the goods to us in exchange for a refund of the purchase price within 14 days of the delivery of the goods to you. All goods must be repackaged as they arrived with you and returned in their original packaging. We will not charge you for any return delivery costs where goods are faulty. Your rights against us shall be limited to your rights to the return of your money. This does not affect your statutory rights.

You have the right to cancel your order in respect of each and every item of the goods within 14 days of the date of delivery of the order to you. To cancel your order you should notify us within that period and then, at your own cost, return the goods to us as soon as reasonably possible. Please note that goods must be returned unopened, complete and undamaged with all accessories and instructions. The original packaging must be returned in a reasonable condition. Please also make sure you include your order details when you return the goods so we can link the item to your order efficiently and refund you accordingly.