Delivery and Returns

Home
Delivery and Returns

Delivery and Returns

Delivery Options
We provide a 'no signature required' service on all our deliveries, so there's no need to wait in for your order. We can also provide timed delivery slots on local deliveries, please call 01276 855600 if you require this service.

UK Mainland
Standard Delivery 2 - 3 Days		£4.95
Guaranteed Next Working Day (for orders placed before 2pm)		£7.95
Saturday Delivery
Cost is determined by weight which will be shown at checkout
Light items Heavy items		£19.95 £69.95
Collect in Store		FREE

Scottish Highlands and North of Scotland AB, FK19 - 21, HS, IV, KA, KW, PA20 - 78, PH and ZE postcodes
Standard Delivery 3 - 5 Days		£24.95
Isle of Wight, Isle of Mann & Channel Islands
Standard Delivery 3 - 5 Days is only available on light items (this will be shown at Checkout or if in doubt please call 01276 855600).
Isle of Wight Isle of Mann Channel Islands		£11.95 £34.95 £34.95
Northern Ireland and Eire
Standard Delivery 3 - 5 Days is only available on light items (this will be shown at Checkout or if in doubt please call 01276 855600).
Northern Ireland Eire		£24.95 £29.95

Please note that some items are directly dispatched from our suppliers. This means that delivery times may differ from those stated above. Delivery times are detailed against each product. You will also be alerted of the expected delivery dates and costs at the Checkout.
If you are in any doubt about how long your order will take to arrive or how much it will cost, please do not hesitate to call us on 01276 855600 or email at sales@capitalplay.co.uk

Delivery FAQ's

Can I specify a date for delivery?

If there is a specific date on which you would like your order delivered, please state this when placing your order. We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.

Do I need to be in to receive my order?

You can request to have your order left without signature, or to have the order left with a neighbour. Please specify clearly when placing your order where you would like your order left or call us on 01276 855600 after having placed your order.

Please Note

All goods are left at your risk - we cannot take responsibility for goods that are subsequently stolen or damaged

Our overnight carriers (UK Mail and Nightfreight) will always be as accommodating as possible, but as with all carriers, they are only obligated to leave goods at the front of a house i.e. in a porch, on the driveway or in a garage. In practice, they will normally leave goods through a side gate or down the side of a house, but depending on the size of the goods and ease of access, this may not always be possible

Please be as specific as possible as to where you would like the goods left i.e. specify a house name or number if you would like your order left with neighbours

Can I collect my Order?

Yes you can. Most of the items we sell are held into stock, and available for collection from our Surrey Display site, which is in Chobham near Woking, Surrey. If ordering online out of office hours please choose "Collect In Store" at the Checkout and state when you would like to collect, and we will call to confirm we have received your collection note. Should you have any questions on collection or how to find us please call us on 01276 855600.

Returns, Cancellations and Refunds Policy

Capital Play takes great care to ensure that all items that we sell are of high quality. Should the goods that you order be faulty, you can, upon giving us an explanation of the fault, return the goods to us in exchange for a refund of the purchase price, provided that each item of the goods is returned in perfect condition i.e. unused within ten days of the delivery of the goods to you. All goods must be repackaged as they arrived with you and returned in their original packaging. We will not charge you for any return delivery costs where goods are faulty. Your rights against us shall be limited to your rights to the return of your money. This does not affect your statutory rights.

You have the right to cancel your order in respect of each and every item of the goods within 14 days of the date of delivery of the order to you. To cancel your order you should notify us within that period and then, at your own cost, return the goods to us as soon as reasonably possible. Please note that goods must be returned unopened, complete and undamaged with all accessories and instructions. The original packaging must be returned in a reasonable condition. Please also make sure you include your order details when you return the goods so we can link the item to your order efficiently and refund you accordingly.

Recent Reviews

Capital Play Pro Football Goal Combi 12ft/8ft by 6ft

Great service.
Excellent service from capital play,had a small problem with net but Amy sorted it! Very efficient would def buy from again.
(Review by Jon)

2.6m Complete Trampoline Enclosure Pole - Set of 4

excellent quality and good service.
Highly recommended as a supplier at good value supported by helpful and efficient staff
(Review by Chris)

Samba Junior Football Multi Goal - 12 x 6 Locking Plastic Corners

great product.
I rang to inquire about a goal for my sons birthday on the Friday, received great advice and it was delivered on the Monday. Having
(Review by Jane)