Delivery and returns

Orders over £50: FREE delivery takes 2-3 working days. To select your chosen delivery day please add a note on the basket page and let us know when would suit you.

Orders over £50: Next working day delivery is available on orders over £50 and will cost £19.95. Order must be placed before 11am for Next Working Day Delivery.

Orders under £50: £5.95 2-3 working days or a day of your choice.
To select your chosen delivery day please add a note on the basket page and let us know when would suit you.

We will send you a tracking link as soon as your order is dispatched.

We provide a 'no signature required' service on all our deliveries, you can ask to have your order left in a safe place in the checkout.

Some postcodes will take a little longer for delivery. The following postcodes will normally take 7-10 days for delivery, but it is still free for orders over £50. For orders under £50 a delivery charge will be quoted at the checkout based on your postcode.

IV1-28, IV36, IV40-42, IV52-54, IV63

KA1, KA3-15, KA17-21, KA23-26, KA28-30

PA36, PA38-40, PA50

PH19-26, PH30-41, PH49-50

PO30-PO41

We are unable to ship outside of mainland UK (including Northern Ireland and Scottish Islands). We are, however, happy to liaise with your UK freight forwarders for onward shipment outside the UK, please submit your order in the normal manner selecting the 'collect in store' option. Submit your freight forwarders details in the 'delivery address' field. We'll contact your freight forwarder to arrange delivery. If you have any queries please call or email us sales@capitalplay.co.uk.

Please note: Capital Play cannot be held responsible for any local taxes or duties that may or may not occur when the goods arrive in the destination country. These costs (if any) are the responsibility of the customer.

USA Please visit our American website

If there is a specific date on which you would like your order delivered, please state this when placing your order. We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.

You can request to have your order left without signature, or to have the order left with a neighbour. Please specify clearly when placing your order where you would like your order left or call us on 01276 855600 having placed your order.

Please Note: All goods are left at your risk - we cannot take responsibility for goods that are subsequently stolen or damaged. Our overnight carriers (UK Mail and Nightfreight) will always be as accommodating as possible, but as with all carriers, they are only obligated to leave goods at the front of a house i.e. in a porch, on the driveway or in a garage.

In practice, they will normally leave goods through a side gate or down the side of a house, but depending on the size of the goods and ease of access, this may not always be possible. Please be as specific as possible as to where you would like the goods left i.e. specify a house name or number if you would like your order left with neighbours.

Yes you can. Most of the items we sell are held in stock and available for collection from our Surrey Display site, which is in Chobham, near Woking, Surrey. Please choose 'Collect In Store' at the Checkout and state when you would like to collect, and we will call to confirm we have received your collection note. Should you have any questions on collection or how to find us please call us on 01276 855600

We take great care to ensure that all items that we sell are of high quality and want you to be fully satisfied with your shopping experience however occasionally you may wish to return an item to us. Please take a note of our returns policy below and then print and complete the returns form and include this along with your returned item

Items should be returned to us unused, 100% clean and in a fully re-saleable condition within one month of delivery.
Refunds and exchanges cannot be processed where goods are returned in an un-saleable condition.
Photographic evidence of items returned in an un-saleable condition will be provided to buyers where necessary.
Please return items back to us in their original packaging wherever possible.
Include a completed returns form with you return (below).
You are responsible for your own return costs unless the item is faulty.
We recommend that a tracked service is used for sending returns.
All items are thorougly inspected on return and refunds and exchanges are processed as per your instructions following inspection.
Refunds where requested are for the original purchase cost of the product. Shipping costs are not refunded unless the item is faulty.
Many customers return their items back to us via Royal Mail.
We also recommend the service from Pacels2Go where you can book collections for your return at competitive prices from a range of different couriers. The weights and dimension of your return are printed on the outside of many of the boxes that we originally sent to you.
Please note that your right to cancel does NOT apply to special order, custom made or bespoke products such as wooden climbing frames and in-ground trampolines.