Warranty

Guarantees

Warranty Claims

• Please email info@capitalplay.co.uk with the following information;
  Your order number and date of purchase
  Your current address and phone number (this may have changed since the date of purchase)
  A photograph (or photographs) of the faulty part
  A description of the fault - please give as much detail as you can
• We will email you back to confirm receipt of your claim
• On your behalf we will contact the manufacturer in order to ensure that the claim is dealt with as quickly as possible
• We will endeavour to keep you fully up to date with the progress of your claim

Other Information

• We only work with manufacturers who we know provide a high level of customer service, so are confident that between Capital Play and the manufacturer your claim will be dealt with in as pain-free a manner as possible. From a quality control perspective, all manufacturers will insist on having a photograph of the fault.
• It is the manufacturer, not Capital Play as a retailer, that holds the warranty. Our website gives outline details of all warranties; the full details of the warranty should be included in the box with your purchase.
• If you need any assistance with warranty issues, whether you need to make a claim or wish to find out further details about the exact warranty your product holds, please do not hesitate to contact us at info@capitalplay.co.uk or call us on 01276 855600.