Covid-19 Statement March 25th 2020

A Covid-19 statement from Andrew Jameson (CEO)

As we navigate this uncertain time, we want you to know we’re doing all we can to keep our staff and customers safe. Following government advice our online store remains open, and we’re working hard to ensure deliveries continue as usual.

We’ve put new measures in place to keep our warehouse staff safe, including heightened hygiene processes, split shifts and social distancing.

We’ve also decided to close our showroom. All of our staff who are able to work from home are now doing so, but we still have a fully manned customer service department, so rest assured, we are here to help. Please know we’re doing everything we can to help with your orders as quickly as possible, and we’ll keep this page updated with the latest information.

Can I still order online?

Yes, you can still order online as normal and 75% of orders are still being delivered within 24 hours but there may be some delays due to increased demand. (Currently up to 72 hours for delivery)

Is the showroom still open?

Our showroom is currently closed and you are no longer able to 'collect in store'. All orders will be delivered to our customers.

I have an order pending — what will happen to it?

If you have an order pending we will still deliver it. This situation is changing daily. At the moment, our carriers are delivering as normal. We will update you if this situation changes.

What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?

Our teams, carrier partners and customers' health and safety is our number one priority. In our warehouses, we've increased our hygiene regimes to ensure that hand washing and cleaning are much more frequent, and have deployed split shifts to minimise the number of people working together. Our carriers have all deployed similar working practices and we continue to work with them on a daily basis to share our latest thinking. All of our carriers are now providing no-contact delivery only, and will refrain from coming into your home during this time.

I'm self-isolating. Can I still get my delivery?

Yes, of course. Our couriers are now providing no-contact delivery only.

Any other questions?

Just call us on 01276 856600, we are here to help